Privacy Policy, Cookie Policy & Accessibility Statement

Arana Craftsman Painters (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This page explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, apply for a position, or use our team portal.

By using this website, you agree to the practices described below.

Privacy Policy

Information We Collect

We may collect the following types of information:

Information You Voluntarily Provide

When you complete a form, submit an employment application, request an estimate, call us, text us, email us, or otherwise contact us, we may collect:

• Name
• Email address
• Phone number
• Mailing address
• Property address
• Employment history and references (for applicants and employees)
• Service details or project information
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages viewed
• Time spent on pages
• Website activity and interactions
• Referring website or search engine
• General geographic location

This information may be collected through cookies, analytics tools, pixels, log files, and similar technologies.

How We Use Your Information

• Respond to inquiries and provide estimates
• Process employment applications and communicate about hiring
• Schedule appointments, interviews, or services
• Communicate with you regarding your project, application, or request
• Provide access to training, scheduling, and team resources
• Improve our website, services, and customer experience
• Send marketing or promotional communications
• Measure website traffic and advertising performance
• Detect and prevent fraud, misuse, or security issues
• Comply with legal obligations

We do not sell your personal information for money.

However, we may share certain information with advertising, analytics, and service providers in order to operate our website and marketing campaigns.

SMS Terms & Conditions

SMS opt-in consent is collected exclusively through the chat widget on this website. When you provide your mobile number in the chat, you will be asked to confirm consent to receive SMS messages from Arana Craftsman Painters. No SMS opt-in consent is collected through any other form on this site.

Types of messages sent

• Employment application updates
• Interview scheduling
• Onboarding
• Employee notifications
• Training reminders
• Schedule changes

Message frequency and costs

Message frequency varies based on your role and stage in the hiring or employment process. Message and data rates may apply. Check with your mobile carrier for details.

Opt-out & help

• Reply STOP to unsubscribe.
• Reply HELP for help.

Consent is not a condition of employment. You may withdraw consent at any time by replying STOP.

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

California Applicant Privacy Notice at Collection

If you are a California resident, Arana Craftsman Painters collects the following categories of personal information in connection with your application: identifiers and contact information (such as name, address, phone number, and email address); professional or employment-related information (such as employment history, qualifications, skills, and references); education information; and internet or electronic network activity information generated through this website.

We use this information to receive, evaluate, verify, and communicate about your application; schedule interviews; contact references; make hiring decisions; comply with legal obligations; maintain records; and protect the security of our systems and operations. We do not sell or share applicant personal information for cross-context behavioral advertising.

We retain applicant information for at least four years after the hiring decision and longer when reasonably necessary for legal compliance, claims, disputes, or other lawful business purposes. If an Applicant is hired, relevant information becomes part of the employee personnel file and is retained according to our employee-record retention practices and applicable law.

We retain website and application-portal activity information only for as long as reasonably necessary for security, functionality, analytics, and legal-compliance purposes. We retain SMS consent and opt-out records for as long as reasonably necessary to document consent, honor opt-out requests, and comply with applicable law.

Read the full California Applicant Privacy Notice.

Third-Party Services

We may use third-party tools and service providers, including but not limited to:

• Google Analytics
• Google Ads
• Meta/Facebook Pixel
• Call tracking services
• CRM systems
• Website hosting providers
• Scheduling or form software

These providers may collect information in accordance with their own privacy policies. We are not responsible for the privacy practices of third-party websites or services linked from this website.

Cookie & Tracking Policy

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Remember your preferences
• Analyze website traffic and performance
• Improve the user experience
• Measure advertising effectiveness
• Deliver relevant advertisements

Some cookies are necessary for the website to function properly. Other cookies, including analytics and advertising cookies, are optional. Optional cookies and tracking technologies are not activated unless you provide consent through our cookie banner or settings tool.

Your Cookie Choices

When you visit our website, you may be presented with a cookie banner that allows you to accept cookies and tracking technologies, or decline non-essential cookies and tracking technologies. If you decline non-essential cookies, optional analytics, advertising technologies, and similar tracking tools will not be activated. You may change your choice at any time using the “Cookie Preferences” or “Do Not Sell or Share My Personal Information” link available in the footer of this website.

Do Not Sell or Share My Personal Information

Certain privacy laws may treat the use of advertising and analytics technologies as a “sale” or “sharing” of personal information. You may request that we stop using your information for these purposes at any time. To submit a request regarding the use or sharing of your information, please use our Contact page. We will review and respond to requests as required by applicable law.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we have about you
• Request that we correct inaccurate information
• Request that we delete your personal information
• Request that we stop sharing or using your information for certain purposes
• Appeal a denied request

To submit a privacy-related request, please use our Contact page. We may need to verify your identity before responding.

Data Retention

We retain personal information only for as long as reasonably necessary to provide requested services, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Children’s Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through this website, please contact us so we can remove it.

Accessibility Statement

Arana Craftsman Painters is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We strive to ensure our website follows generally recognized best practices and standards for accessibility, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are continually working to improve the accessibility and usability of our website.

If you experience difficulty accessing any content, feature, or functionality on this website, please contact us and provide:

• The webpage or feature you were attempting to access
• A description of the issue
• Your preferred method of contact

We will make reasonable efforts to provide the information, item, or transaction you need in an accessible format and to improve accessibility for future visitors.

Contact Information

If you have questions regarding this Privacy Policy, Cookie Policy, Accessibility Statement, or would like to submit a privacy request, please use our Contact page, email careers@craftsmanpainters.com, or call us directly at (510) 567-9559.

Arana Craftsman Painters
819 San Leandro Blvd
San Leandro, CA 94577